Senior Living Communities (AL/IL/MC)
SupplyHawk solutions streamline purchasing and distribution to support and foster resident independence in independent living, assisted living, and memory care facilities.
The Challenge
Reliable Supply Ordering and Distribution with Accurate Financial Reporting
Assisted living, independent living, and memory care communities often manage medical supply purchasing without formalized procedures or a dedicated supply manager. Teams need a reliable way to request, order, and distribute supplies, meeting resident needs without excess or disruption.
At the same time, leadership must maintain accurate financial reporting and private-pay billing, requiring clear insight into what was ordered, what was used, and what ultimately appears on a resident’s statement—all without adding work for frontline staff.
The Solution
User-Friendly Supply Ordering, Accurate Billing, and High Visibility
Either SupplyHawk or our standalone product, the Resident Market ordering system,
can meet the needs of a specific community.
Resident Market offers a request-based approach where supplies for specific residents or departments can be consolidated into a single distributor order, and delivered as a service—making it easy for staff to support daily care while ensuring residents receive quality products at a fair cost.
For communities that want deeper insights, SupplyHawk provides full supply tracking, including purchasing, receiving, quantities on hand, par levels, and dispensing to residents, supporting structured yet approachable inventory management. Using either solution, resident billing is handled accurately and consistently, and staff workflows stay simple so teams can focus on care, dignity, and independence.
Related Modules & Applications
Inventory Management
Place orders based on set PAR levels, record supply counts and movements
Charge Capture
Tools for recording resident supply usage and submitting for reimbursement
SupplyPad Mobile App
On-the-go ordering, dispensing, and cycle counts for fast, easy record keeping
Resident Market
Streamline orders for residents including billing and recurring requests
Senior Living's Preferred Point of Sale (POS)
SupplyHawk’s point-of-sale system—SHOPS—gives senior living communities an easy, intuitive way to record dining charges, service transactions, and purchases as they happen. Whether used as a standalone system or integrated into SupplyHawk, SHOPS saves time, reduces missed charges, and supports a more seamless, service-focused experience for residents. Leadership gains meaningful dashboards and reports that provide clear insight into ancillary revenue performance at a single facility or an entire portfolio of communities.
SupplyHawk Integrations
Used Every Day by Care Teams and Operators
Frequently Asked Questions
How do I know if Resident Market or SupplyHawk is the right fit for my community?
Resident Market is a good fit for communities that do not maintain medical supply inventory beyond limited house stock or small overflow. Supplies are ordered only for residents with standing or recurring requests, and orders are consolidated and delivered as a service.
SupplyHawk is the better fit for communities that manage medical supplies on hand and regularly dispense items from one or more supply rooms. It supports full inventory management, including purchasing, quantities on hand, par levels, and dispensing supplies to residents. Both approaches support resident billing—the difference comes down to whether your community wants to manage inventory or operate without it.
Can communities transition from Resident Market to SupplyHawk over time?
Yes. Resident Market and SupplyHawk are separate solutions, but communities can transition between them as their needs evolve. Historical data and established integrations can be maintained, and the SupplyHawk implementation team supports transitions with configuration guidance and staff training. This allows communities to start with a simpler workflow if desired and add inventory management later without starting over.
What visibility does SupplyHawk provide into purchasing, inventory levels, and usage?
SupplyHawk’s dashboards and reports are designed to surface meaningful information that supports decision-making, budgeting, and ongoing process improvement. Communities can review purchasing trends alongside usage, view resident statements and summaries, and analyze item usage and costs by category. This visibility gives leadership confidence in both operational oversight and financial accuracy.
Is there overlap between what SHOPS does and what SupplyHawk does?
SupplyHawk and SHOPS are designed for different functions and are often used together. SupplyHawk manages medical supply procurement, inventory, and usage tracking, while SHOPS supports dining rooms and hospitality environments where multiple meals, services, or purchases are recorded throughout the day.
Although both systems can generate charges that appear on a resident’s statement, they are used by different teams for different purposes—SHOPS is the right fit for dining and ancillary services, while SupplyHawk is the right fit for medical supplies and inventory management.
Ready for a Streamlined, Reliable Supply Management System?
Discover a reliable way to request, order, and distribute supplies, meeting resident needs without excess or disruption.