Continuing Care Retirement Communities
SupplyHawk supports every level of care, bringing clarity and control to supply management across the entire CCRC.
The Challenge
Maintaining Continuity Across Multiple Care Settings
CCRC operations must coordinate supplies across multiple care settings, often with shared purchasing but very different day-to-day workflows. Purchasing may be centralized or decentralized, but financial teams are still responsible for tracking expenses accurately by care setting, applying the correct reimbursement or private-pay rules, and maintaining accurate records as supplies move between locations. For staff across the campus, the challenge is continuity—ensuring the right products and services are available without disruption as needs change and residents move throughout the community.
The Solution
A Flexible, Streamlined Solution
SupplyHawk supports CCRCs with a flexible system for how supplies are ordered, distributed, and used across all levels of care. It streamlines purchasing workflows, whether supplies are ordered centrally or independently, and then tracks product movement (including transfers) for clear financial reporting.
When supplies are used, staff simply check them out, and SupplyHawk handles the complexity behind the scenes. Accurate inventory counts and appropriate charge capture are ensured without requiring clinical teams to consider reimbursement rules, payer types, or levels of care.
SupplyHawk’s point-of-sale system—SHOPS— can be integrated to capture dining, salon, and other ancillary services, further consolidating billing within the business office.
Related Modules & Applications
Inventory Management
Track supply usage by level of care or department regardless of how supplies are purchased
Charge Capture
Maximize supply reimbursements with easy, accurate charge capture tools for all residents
SupplyPad Mobile App
Manage daily supply records on the go and from any approved Android or iOS device
SHOPS
Point of Sale with same integrations and intuitive design, streamlining billing for services
SHINE – Incontinence Needs Evaluator
Incontinence care remains a significant clinical and financial consideration. SupplyHawk’s Incontinence Needs Evaluator (SHINE) supports consistent sizing, distribution, and ordering of incontinence supplies across the campus, giving clinical teams a simple, standardized process while providing leadership with the visibility needed to manage cost, utilization, and appropriate charge capture at every level of care.
SupplyHawk Integrations
We work with all major EMR platforms for census and billing interoperability. Snapshot integrations with HR systems available upon request. Ask about our vendor integration options.
Used Every Day by Care Teams and Operators
Frequently Asked Questions
How does SupplyHawk streamline supply operations across a CCRC campus?
SupplyHawk provides a single system to manage supply purchasing, inventory, and usage across the entire CCRC campus, even when workflows differ by care setting. Centralized visibility allows leadership to oversee supply activity holistically, while individual areas can continue operating in ways that make sense for their teams. This reduces fragmented processes, duplicated effort, and inconsistent practices that often arise when skilled nursing, assisted living, independent living, inventory and purchasing are managed separately.
What role does SupplyHawk play in maintaining supply continuity during resident transitions?
SupplyHawk supports accurate supply tracking during resident transitions by integrating with the EMR to stay aligned with a resident’s current level of care. As residents move between care settings, SupplyHawk ensures supplies are attributed to the correct classification on the day they are used, helping facilities capture charges accurately and apply the appropriate financial rules without relying on manual adjustments. This alignment reduces missed or misapplied charges, supports cleaner financial records, and allows clinical staff to focus on care rather than navigating reimbursement complexity during transitions.
How are shared supplies tracked and transferred between buildings or care areas in SupplyHawk?
SupplyHawk tracks supplies as they move between buildings, departments, or care areas, maintaining accurate inventory and financial records throughout the process. CCRCs can transfer or borrow supplies between locations without losing insight into where items originated or how they were ultimately used. This supports flexibility in day-to-day operations while preserving accountability and providing centralized visibility to leadership.
How can centralized purchasing be managed while supporting distinct supply workflows throughout the community?
SupplyHawk allows CCRCs to centralize purchasing decisions while still accommodating different ordering and usage patterns across the campus. Supplies can be ordered through shared procurement processes, but tracked and reported separately based on where and how they are used. This approach helps CCRCs control costs, standardize purchasing where appropriate, and still respect the operational differences between care settings.
Streamline Your Purchasing and Inventory Management Across All Care Settings
Discover how SupplyHawk can help you control costs, standardize purchasing, and improve visibility
while maintaining operational flexibility across care areas.